I wanted to take a minute to reply to your most recent email. First of all, I wanted to let you know that we did receive your email dated June 15, 2010. It was printed and was placed with your patient chart on Dr. Cvetkovich’s desk that day. Your chart with your email is still on her desk awaiting her response. I have now printed your latest email and attached it as well. I apologize for the delay in a response, as soon as Dr. Cvetkovich provides me answers to your questions; I will forward the information on to you.
I also wanted to address the issue of emailing. The most efficient way to communicate via email is through the email@example.com address. This address is checked constantly through each business day and emails for the doctors are printed daily. All communication between doctors, nurses and patients must be documented in your patient chart. Therefore when you generate an email to us, we print it, pull your patient chart and place both together on the appropriate doctor’s desk. To be honest the doctors are not the best at reading and responding to emails sent directly to their personal account and therefore emailing a doctor directly is not a viable option. I hope that I have adequately explained our office’s email policy to you. Should you have any further questions, please feel free to contact me. I am in the office Tuesday through Friday.
Wednesday, June 23, 2010
erratum: the bronze age
I just received this email from the "patient care supervisor" at Tepeyac and thought it was worth sharing (since I know there are other Tepeyac patients or former patients in the blogging community). I had never been told that I could send questions for the docs to the info@ address - I just tried it in a fit of desperation. So, it's good to know for future reference. Here ya go: